YOUR CENTRAL COAST NATURAL MEDICINE CENTRE, EST 1985
1 Callaghan Drive, Charmhaven Ph: (02) 4393 1200 admin@lakespa.life (Opposite Bunnings Charmhaven)
CANCELLATION POLICY View Here
Minimum of 24 hours notice must be provided by phone verbally direct to reception staff, or by SMS reply to the Centre’s confirmation text.
The full fee for the treatment is payable in both the cases below:
- Less than 24 hours notice being provided to cancel an appointment verbally, direct to reception staff, or by SMS reply to the Centre’s confirmation text
- Or not showing up to the appointment you have booked (and/or have confirmed).
Payment must be made no less than 24 hours prior to your next scheduled appointment.
Background
The Lake Spa Wellness Centre has been established for over 35 years offering qualified natural medicine practitioner services to the local Central Coast area. The demand for the professional service we offer is in increasingly high demand.
Unfortunately we do have clients cancelling with inadequate notice, or not attending their booked appointment (no show). More often than not, a practitioner may have a client on standby who could have taken an appointment that had been cancelled with adequate notice.
Also keep in mind that a practitioner may be waiting back for a client or have made a special trip to the Centre to be ready to attend a client for a booked appointment.
Our professionally trained practitioners are in high demand and often have waiting lists. This policy has been implemented to enable those who make regular appointments a greater opportunity to book with our practitioners at their preferred times.
We fully understand and appreciate many clients do give adequate notice to change or cancel their appointments, however we need one rule for all.
If you have an extenuating reason for not giving adequate notice or showing up, it would be greatly appreciated if you could send an email to Management at admin@lakespa.life where your case may be reviewed.
We sincerely thank you for your understanding.
Cancellation policy effective 1 January 2024
YOUR SAFETY AND COMFORT
Our practitioners are qualified and professional.
On your first visit your practitioner will take a full case history to ensure your safety.
Prior to commencing a massage the therapist will fully explain the proposed treatment and liaise with you regarding any concerns you may have. They will instruct you to undress (leaving on your underwear) and will leave the room while you do so.
During your massage your body will be fully draped with sheets or towels and only the part being massaged will be exposed
ALLOWING YOU TO RELAX AND ENJOY!!!
GIFT VOUCHER TERMS & CONDITIONS
1. General
1.1 These terms & conditions apply to all gift vouchers issued by LakeSpa Wellness Centre (the Centre).
1.2 By purchasing or redeeming a gift voucher, the client agrees to these terms & conditions.
1.3 Gift vouchers are redeemable only for treatments, services, or packages offered by the Centre.
1.4 Gift vouchers must be physically presented on arrival & prior to the treatment.
2. Validity & Expiry
2.1 Gift vouchers are valid for three (3) years from the date of purchase unless otherwise stated & permitted by Australian law.
2.2 The preferred expiry date is noted on the voucher to encourage redemption.
2.3 Expired vouchers will not be accepted or refunded unless required by law.
3. Bookings & Appointments
3.1 Appointments using a gift voucher are subject to availability.
3.2 Advance bookings are recommended.
3.3 Vouchers cannot be booked online. When booking, clients must advise staff that a gift voucher will be used.
3.4 Standard clinic cancellation policies apply to all voucher bookings.
4. Cancellation & No-Show Policy
4.1 A minimum of 24 hours’ notice is required to cancel or reschedule an appointment by phone directly to a member of staff during business hours Monday to Friday. Cancellation cannot be made by leaving a voice message or text message. Cancellations via email can only be received Monday to Friday during business hours.
4.2 Failure to provide sufficient notice may result in the gift voucher being forfeited in full or partially.
4.3 Clients who do not attend their appointment without notice (“no-show”) will forfeit the full voucher value.
5. Private health funds
5.1 Funds do not allow members to claim a rebate on the purchase or redemption of gift vouchers.
6. Redemption
6.1 Gift vouchers may be redeemed for clinic services, treatments, or wellness packages unless otherwise stated.
6.2 Gift vouchers are not redeemable for cash & cannot be exchanged for cash.
6.3 Gift vouchers are not ordinarily transferable, but may be requested by email for consideration by Centre Management at admin@lakespa.life
6.4 If the treatment or purchase exceeds the voucher amount, the balance must be paid by the client prior to the treatment.
6.5 Remaining balances may be used toward future treatment & is not redeemable for cash.
7. Promotions & Packages
7.1 Gift vouchers cannot be used in conjunction with other promotions, discounts, introductory offers, or special packages unless approved by management.
7.2 Promotional vouchers may carry separate conditions & expiry periods where legally permitted.
8. Refunds
8.1 Gift vouchers are non-refundable & non-transferable to cash.
8.2 Refunds for services or products purchased using a gift voucher will be managed in accordance with Australian Consumer Law.
8.3 Refunds applied for & approved in writing may be provided by LakeSpa Wellness Centre as credit at the Centre’s discretion.
9. Lost or Stolen Vouchers
9.1 Gift vouchers should be treated like cash.
9.2 Lost, stolen, damaged, or unauthorised use of vouchers is the responsibility of the holder.
9.3 Replacement vouchers may be issued at the Centre’s discretion. A fee may apply.
10. Health & Suitability
10.1 Certain treatments may not be suitable for all individuals including recent surgery, certain situations pre-& post-pregnancy. The Centre has the authority to request a medical clearance if required.
10.2 Clients must disclose relevant medical conditions, allergies, injuries, pregnancy, or health concerns prior to treatment.
10.3 The Centre reserves the right to refuse treatment where it is considered unsafe or inappropriate.
11. Australian Consumer Law
11.1 Nothing in these terms & conditions excludes or limits rights under Australian Consumer Law.
11.2 Consumers are entitled to certain guarantees regarding services supplied by the Centre.
12. Amendments
12.1 The Centre reserves the right to amend terms & conditions at any time, subject to laws.